Several users have reported the Prime application is unaccessible/down. The team is reviewing the issue.

The team is currently investigating potential issues with the application database and will provide updates as soon as more information becomes available.

The team has noted an recovery in service functionality and is closely monitoring the situation.

The team has noted a recovery in Prime application, and the team is currently monitoring the performance of the application.

The problem has been mitigated, and the Prime application is now fully functional and operating optimally. We are actively monitoring the situation.

The issue has been resolved, and we will maintain ongoing monitoring. We will provide stakeholders with a detailed RCA.

Several users are reporting intermittent issues while logging into the prime application. The team is reviewing the issue.

The team is continuing to investigate the issue. We are suspecting this is due to the ongoing incident with Cloudflare (Network Performance)
Cloudflare Statuspage Link - https://www.cloudflarestatus.com/

We’ve determined that the issue was caused due to DNS resolution failures owing to an ongoing incident at Cloudflare affecting network perfomance in India. Some users in India may have been affected.
We are actively monitoring the situation.

Users are able to access the Prime application without any issues, we are closlely monitoring the situation.

The Prime login issue has been resolved, a detailed RCA will be shared with the stakeholders.

Several users are reporting issues in checkout page on the Meraki websites, the team is revewing the issue.

The team has determined that the issue was due to insufficient resources for the database to accommodate the increased load. Necessary measures are being taken to address and mitigate the issue.

We've implemented a solution and augmented the resources to accommodate the increased load. Users should now have access to the checkout page on Meraki websites. We are actively monitoring the application's performance and stability.

The issue has been resolved & the application is performing optimally, a detailed root cause of the issue will be shared with the stakeholders.

We have identified a performance degradation in one of our services - Meraki API resulting in higher latency than expected. Our team is investigating the issue to restore normal performance. We apologize for any inconvenience and appreciate your patience.

The team has implemented multiple measures to address the issue while actively investigating its root cause. We are currently witnessing an improvement in performance and the team is closely monitoring the situation.

The issue has been successfully resolved, the team will share an detailed RCA for all the stakeholders.