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UrbanPiper – Status
Operational
Updated: IST
COMPONENTS
MAINTENANCE
ISSUE HISTORY
Components
Atlas Portal
Operational
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Hub
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Prime
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Meraki
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POS Integration
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Auth Service
Operational
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Maintenance
iconCOMPLETED
Auth Service
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IST - IST
We will be conducting some engine and security updates to our Redis cache for Auth service during our off-peak hours to minimize disruption during this short window. Availability will be impacted during this short window.
Issue History
No issues reported.
No issues reported.
No issues reported.
Prime - Login Issue
Investigating

Several users are reporting intermittent issues while logging into the prime application. The team is reviewing the issue.

IST

The team is continuing to investigate the issue. We are suspecting this is due to the ongoing incident with Cloudflare (Network Performance)
Cloudflare Statuspage Link - https://www.cloudflarestatus.com/

IST
Identified

We’ve determined that the issue was caused due to DNS resolution failures owing to an ongoing incident at Cloudflare affecting network perfomance in India. Some users in India may have been affected.
We are actively monitoring the situation.

IST
Monitoring

Users are able to access the Prime application without any issues, we are closlely monitoring the situation.

IST
Resolved

The Prime login issue has been resolved, a detailed RCA will be shared with the stakeholders.

IST
No issues reported.
Meraki Websites
Investigating

Several users are reporting issues in checkout page on the Meraki websites, the team is revewing the issue.

IST
Identified

The team has determined that the issue was due to insufficient resources for the database to accommodate the increased load. Necessary measures are being taken to address and mitigate the issue.

IST
Monitoring

We've implemented a solution and augmented the resources to accommodate the increased load. Users should now have access to the checkout page on Meraki websites. We are actively monitoring the application's performance and stability.

IST
Resolved

The issue has been resolved & the application is performing optimally, a detailed root cause of the issue will be shared with the stakeholders.

IST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
Meraki API
Investigating

We have identified a performance degradation in one of our services - Meraki API resulting in higher latency than expected. Our team is investigating the issue to restore normal performance. We apologize for any inconvenience and appreciate your patience.

IST
Monitoring

The team has implemented multiple measures to address the issue while actively investigating its root cause. We are currently witnessing an improvement in performance and the team is closely monitoring the situation.

IST
Resolved

The issue has been successfully resolved, the team will share an detailed RCA for all the stakeholders.

IST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
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